Comprehensive Support
IT Support Bristol
Providing reliable solutions for businesses in the South West, Northstar offers comprehensive IT support packages to keep your systems running smoothly, securely, and without interruption.
IT Support Services
Ensure your business stays on track with the power of comprehensive IT support.
Northstar offers IT support for Bristol businesses throughout the South West. With over twenty-five years of experience, we’ve helped countless local clients achieve their goals by ensuring their technology remains efficient, secure, and reliable.
Please choose from our flexible IT support options, ranging from small business support to fully managed support and security. These options provide instant access to our engineers for issue resolution, keeping your staff happy and efficient.
About Northstar Service Ltd
For over 25 years, Northstar has been a trusted provider of expert IT advice, support, and solutions to businesses across the UK.
From our office in Clevedon, we’ve grown to become a leader in delivering premium services that combine cutting-edge technology with a personal touch. Our mission is simple: to be unmatched in the South West’s as a technology service provider, known for innovative solutions, unwavering dependability, fastest response, and dedication to our clients’ success.
Our philosophy is centered on a 'people first’ approach. We believe every business is unique, so instead of rigid service models, we co-create flexible, tailored solutions that meet your specific needs and deliver meaningful results.
Partners & Certifications
The Northstar Promise
We believe in providing more than just IT support—we’re here to forge a partnership that helps you thrive.
Our IT Packages
We offer a range of IT support packages tailored to meet the diverse needs of businesses, from small enterprises to larger organisations.
Network Support
From monitoring and maintenance to troubleshooting network issues, we ensure your network infrastructure operates at its peak performance.
Small Business IT Support
Flexible, pay-as-you-go options to help you manage your IT without the commitment of long-term contracts. Ideal for small businesses who don't want to break the bank.
Professional Support Package
Expert support for day-to-day IT needs and complex challenges, ensuring your systems run smoothly. Ideal for small to medium-sized businesses seeking advanced IT services without high costs.
Premium Support Package
Covering every aspect of effective IT management, our comprehensive Premium IT services include proactive monitoring, enhanced security management, ongoing support, and more.
Want to find out more out our packages?
Network Support
At Northstar, we understand that a reliable and secure network is the backbone of any business. Our IT Network Support Services are designed to ensure your network infrastructure is efficient, secure, and scalable to meet your growing business needs.
Comprehensive Network Support
At Northstar, we provide comprehensive network support services, offering everything from firewall maintenance and monitoring to troubleshooting and resolving complex network issues.
Our team of experienced network engineers ensures your systems are always running smoothly, minimising downtime and keeping your business operations efficient.
What's Included?
Our Professional Support Package provides a range of features to keep your business running smoothly:
24/7 Network Monitoring
Our team continuously monitors your network, identifying and addressing potential issues before they impact your business.
Rapid Response Times
When network issues arise, gain instant access to an engineer to resolve them quickly, minimising downtime and maintaining business continuity.
Security-First Approach
Protecting your data and systems is a top priority. We implement advanced security measures to safeguard your network from threats..
Network Maintenance
Northstar keep your network safe and secure with manufacturer updates. Following our in house change control processes and testing we keep your production line running.
Small Business IT Support
At Northstar, we understand that small businesses need flexible, reliable IT support without the burden of long-term contracts—giving you expert assistance when you need it, without any commitment.
No Contract Support
Running a small business can be unpredictable, and long-term contracts might not fit. With Northstar’s Small Business Support, you get expert help whenever needed without being tied down.
Whether you need someone to call if anything breaks or require specialist support when you can't handle it yourself, our no-contract plan is a perfect fit.
Furthermore, our industry-leading software automates keeping software up to date, so if you take digital payments, you remain compliant with requirements like Cyber Essentials or the Payment Card Industry.
Even for the smallest businesses, we offer security risk management, helping you adopt safe practices and minimise software to stay safe.
What's Included?
Our Professional Support Package provides a range of features to keep your business running smoothly:
Pay-As-You-Go
No monthly fees or long-term commitments—just pay for the help you need, when you need it.
Support On Demand
Get immediate access to professional IT assistance, whether it's a simple fix or a more complex issue.
No Hidden Fees
You’ll only pay for the time we spend solving your issue, with clear estimates provided upfront for any additional work.
Proactive Solutions
After resolving your issue, we’ll provide insights and recommendations to help prevent future problems, keeping your IT infrastructure stable.
Professional Support
Our Professional Support Package offers comprehensive IT support designed specifically for small and medium-sized businesses.
An IT Support Package for Growing Businesses
The Professional Support Package has everything you need for small and medium-sized businesses' IT. We often say that to be the best IT support in Bristol, you must do everything right all the time because no part of IT is trivial. We know this because we ask our customers for feedback after every ticket, and with positivity scores over 99%, doing things well is precisely what Northstar is all about.
The best IT Support company in Bristol must manage cybersecurity risk, protect everything with online backups, prevent faults, keep hardware and software up to date, manage software and hardware lifecycles, deliver projects, meet with customers regularly to create an IT roadmap and help customers innovate and automate! At the same time, it must provide immediate responses, fix faults fast, offer easy-to-understand advice, and always be kind and friendly.
That’s what we do, and the two words most often used in our customers' feedback are “fast” and “helpful.” The thing our staff are most proud of
is the trust and thanks our customers give back to us.
What's Included?
Our Professional Support Package provides a range of features to keep your business running smoothly:
Industry Leading Software
Our software identifies and fixes thousands of IT faults, keeps software up to date and monitors and manages the computers and the network.
Help For Your Staff
IT support is not just about fixing issues; it's also about helping your staff get the best out of your systems and work more efficiently.
Day-to-Day IT
We’ll also take on many of the day-to-day IT tasks. For example, helping new staff to join your organisation, manage security access and utilise cloud services.
Managed Security
We know that security is a top priority for small and medium-sized businesses. That’s why we offer security management within the professional package.
Premium Support Package
Our Premium IT Support is designed for ambitious small and medium businesses, especially those in regulated sectors like finance, health, government, or critical infrastructure. It offers comprehensive IT management with advanced cybersecurity and compliance features, ensuring your operations are secure, efficient, and prepared for growth.
Take Control
We tailor your Premium Support Package around regular management meetings that follow a helpful pre-defined agenda. We use the industry’s leading software to maintain stability and security and produce reports for compliance and management. This thorough analysis and documentation maintain clarity and result in better decision-making.
A crucial part of the service is in-depth security control, which mitigates a broad spectrum of threats by maintaining standards and data protection. We deploy and support a range of industry-leading software from top security vendors. This analysis and planning cover matters from operational procedures to disaster recovery services.
We manage regulatory compliance from Cyber Essentials Plus or ISO27001 to the Payment Card Industry requirements, DSPT or Network and Information Systems Regulations 2018 (NIS).
Transformation for Business Success
The premium service is not just about managing risk. Our management agenda also includes program management, digital and IT transformation and innovation in automation. We help you to create and follow a road map to create operational efficiency and deliver your products and services using as much digitisation and automation as possible using the latest IT products and best practices.
This more structured process focusing on Risk Management and Digital Transformation will help your company to achieve its goals faster producing the return on investment you require.
What's Included?
Our Premium IT support package covers every aspect of effective IT management to ensure your business stays secure, efficient, and ready for growth.
Meetings
The IT management meetings follow a helpful pre-defined agenda and help keep everyone informed about the IT service delivery.
Procedures
We will help you create and adhere to strict IT management standards, change control and security protocols.
Transformations
Digital Transform for operational efficiency and delivering your products digitally to achieve your Business Goals.
Disaster Recovery
Get a tailored, documented and tested disaster recovery plan and recover fast if disaster strikes.
Managed Security
Security is a top priority for businesses. Managed Security is at the heart of the Premium Package.
All The Benefits
Still benefit from all the exceptional services included in the Professional Package.
Hear What Our Clients Have To Say
Trusted words from businesses that rely on us to keep their IT running smoothly. thrive.
Our company has been going to Northstar for its technology needs for about 3 years now and we highly recommend them. Their knowledge base, professionalism and speed are unparalleled and they simply get the job done 100% of the time. Their systematic approach to customers’ IT needs means nothing goes unfinished and that we are always happy with the end result. If I need IT advice, equipment, installations or have any relatable issues – I always go to Northstar.
Jon K.
Construction Services Industry
I have been using Northstar ever since they started the business, for over 20 years. What I particularly like about using Northstar is there is always someone available to help at the end of the phone whenever needed. They have set up a very stable platform here, so problems rarely arise, but when they do, they are dealt with quickly and efficiently.
John-Paul H.
Business Transfer Industry
What Our Clients Have To Say
Our clients are at the heart of everything we do. Their success stories speak volumes about our commitment to delivering IT services that truly make a difference. Here’s what they have to share:
STILL NOT SURE?
Frequently Asked Questions About IT Support
Question 1: Why should I outsource my IT?
Outsourcing IT provides access to specialist expertise and services at a fraction of the cost of hiring in-house staff. It also offers defined service levels, ensuring you get the support you need efficiently and cost-effectively.
Question 2: What IT services can I outsource?
You can outsource a wide range of IT functions, including helpdesk support, server maintenance, email management, IT security, network management, and more. From hardware to software, on-premises or in the cloud, outsourcing covers it all.
Question 3: Will I lose control over my IT if I outsource?
No, outsourcing doesn’t mean losing control. You'll receive regular service reports, have access to monitoring tools, and a dedicated account manager to ensure everything runs smoothly. A Service Level Agreement (SLA) defines clear expectations and commitments.
Question 4: Will outsourcing save me money?
Yes, outsourcing can lead to significant cost savings. It reduces the need for full-time in-house staff and allows you to access services on-demand, optimising IT costs. Over the medium to long term, outsourcing often proves more cost-effective while enhancing service levels.
Get In Touch
Ready to transform your business with cutting-edge IT support Bristol companies trust? Contact Northstar today and discover how we can guide you to IT excellence.
Opening Hours:
Monday - Friday 9:00 - 17:00
Our Location:
7a Triangle Centre, Kenn Rd, Bristol, Clevedon BS21 6HX
3rd,Old Stock Exchange, St Nicholas Street, Bristol BS1 1TG
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If you are already a Northstar customer and require IT support please email us through the helpdesk or call one of our locations.
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Contact Information:
Our locations:
7 Unity St, Bristol BS1 5HH
3rd Floor, Old Stock Exchange, St Nicholas Street, Bristol BS1 1TG
Opening Hours:
Monday – Friday 9:00 – 17:00
Our Other Services:
Our Packages:
2025 Northstar Services Ltd